Refund policy

Return & Refund Policy

Overview

Thank you for shopping with Pulsera. We want to ensure your satisfaction with every purchase. This Return & Refund Policy outlines the guidelines and procedures for returns and refunds for products purchased through our website.

Return Eligibility

Returns are accepted in the following circumstances:

  • Damaged or defective product received
  • Wrong product delivered
  • Quality issues with the product

Return Process

  1. Initiation: To initiate a return, please contact our customer service team at founder.pulse@gmail.com or through the "Contact Us" form on our website within 7 days of receiving your order.
  2. Required Information: Please provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Documentation Required: For damaged or defective items, you must provide:
    • Unboxing videos
    • Clear photos of the damaged product
    • Photos of the original packaging
  4. Approval: Once your return request and documentation are received, we will review them and notify you of the approval status.
  5. Return Shipping: Upon approval, you will receive instructions on how to return the item(s).

Important Return Conditions

  • Return requests must be submitted within 7 days of delivery
  • Returns requested after 7 days will not be accepted
  • Proof of defect/damage is mandatory (unboxing video and photos)
  • Products damaged during customer unboxing (e.g., by scissors or sharp objects) are not eligible for returns unless unpacking videos and images of the courier cover are provided

Non-Returnable Items

The following items cannot be returned:

  • Items marked as "non-returnable" in the product description
  • Discounted or sale items (unless otherwise specified)
  • Personalized or custom-made products
  • Products with size discrepancies within the standard tolerance of ±0.5 inches
  • Items with broken seals or packaging for health and hygiene reasons

Wrong Size Returns

If you ordered the wrong size or wish to return a product without any defects, these situations do not qualify for standard returns. You may place a new order for the correct size at your own expense.

Color Variations

Please note that due to the digital printing process (DTG printing), the actual colors of products may vary slightly from what appears on your screen. These minor color variations are not grounds for returns.

Refund Process

  1. Inspection: Once we receive your returned item, our team will inspect it to verify the reported issues.
  2. Processing Time: Refunds are typically processed within 5-7 business days after inspection and approval.
  3. Refund Method: Refunds will be issued to the original payment method used for the purchase.
  4. Refund Amount: The refund will include the purchase price of the returned item(s). Shipping charges are non-refundable unless the return is due to our error.

Lost in Transit Items

For items that are confirmed lost during shipping, we will issue a refund once the shipping status confirms the item is lost.

Delayed Deliveries

If an item hasn't been attempted for delivery within 15 days (via Air) or 20 days (via Surface), we can either:

  • Reproduce and re-ship the product to you, or
  • Process a refund for the order

Contact Information

For any questions or clarification regarding our Return & Refund Policy, please contact us at:

  • Email: founder.pulse@gmail.com
  • Phone: 7895415121
  • Hours of Operation: Mon-Sat 10am-7pm

This policy was last updated on April 1, 2025.

 

Cancellation Policy

Order Cancellation

At Pulsera, we understand that circumstances may require you to cancel an order. Our cancellation policy is designed to provide a fair and transparent process.

Cancellation Timeframe

  • Before Processing: Orders can be canceled at no charge if the cancellation request is received before the order enters processing. This typically provides a window of up to 2 hours after placing your order.
  • During Processing: Once an order enters the processing stage with our fulfillment partner Quikink, cancellation may be limited or not possible.
  • After Shipping: Orders that have already been shipped cannot be canceled. In such cases, standard return procedures will apply after receiving the item.

How to Cancel an Order

To cancel an order, please:

  1. Log into your account and navigate to your order history
  2. Select the order you wish to cancel and click on the "Cancel Order" button if available
  3. If the button is not available, contact our customer service immediately at founder.pulse@gmail.com with your order number and a request for cancellation

Cancellation Confirmation

Once your cancellation request is processed, you will receive a confirmation email. Please note:

  • If payment was already processed, the refund will be initiated within 1-2 business days
  • Refunds typically appear in your account within 5-7 business days, depending on your payment provider's policies

Undelivered or Return to Origin (RTO) Orders

If a courier company is unable to deliver an order and the status is marked as "Undelivered" or "Return to Origin" (RTO), the product will be sent back to our default address. Orders may be returned to origin for the following reasons:

  • Pincode not serviceable
  • COD amount not ready (if applicable)
  • Customer not contactable
  • Incomplete address
  • Customer refused delivery
  • Poor weather conditions
  • Self-pickup requested by the customer
  • Future delivery requested by the customer
  • Door/premises/office closed

Refunds for Canceled Orders

  • For successfully canceled orders (before processing), a full refund will be processed
  • For orders that cannot be canceled due to processing status, standard return procedures will apply
  • For RTO (Return to Origin) orders, refunds will be processed after the item is received back at our facility

Contact Information

For urgent cancellation requests or any questions regarding our Cancellation Policy, please contact us immediately at:

  • Email: founder.pulse@gmail.com
  • Phone: 7895415121
  • Hours of Operation: Mon-Sat 10am-7pm

This policy was last updated on April 1, 2025.